Help Center

Basic Information

Questions
Do the programs on the TV Video Player website include captions?

Yes, to enable the Closed Captioning option on videos, please click the button labeled “CC” in the top right hand corner of the viewing window. Try it out in the Watch section.

Where can I find answers to my spiritual questions?

Explore our new learning center by going to the Learn section, where you can access content organized by topics to answer your spiritual questions. Once a profile is set up, you can bookmark items and follow topics and channels.


I’m experiencing overall issues accessing your site. What should I do?

Updating/restarting your Internet browser (ChromeFirefox or Explorer ) and ensuring that you have a consistent internet connection may help resolve video or audio playback issues. Check to see if you can get to popular sites like Google. If not, there may be a problem with your connection to the Internet. We recommend you contact your service provider.

Where can I submit a prayer request?

You are important to God and to us at In Touch Ministries. Please submit your request in the Get Involved section here.


Account Settings

Questions
I have not received my In Touch Daily Devotional email – what should I do?

Please check your spam folder just in case the email got delivered there instead of to your inbox. If our email is there, select it, right click, and click “Not Junk.” This will allow future In Touch emails to get through to your inbox. We also recommend that you add partner@intouch.org to your approved sender list.

If after doing the above you are still not receiving your devotional, please contact us using our online form or call us at 1-800-789-1473.

I have not received my email subscription–what should I do?

Please check your spam folder. If our email is there, select it, right click, and click “Not Junk.” This will allow future In Touch emails to get through to your inbox. We also recommend that you add partner@intouch.org to your approved sender list. 

If this does not resolve your issue, our Partner Relations team would be happy to help. Simply give us a call, toll-free, at 1-800-789-1473.


How can I get a free subscription to the In Touch Magazine or newsletters?

Click here for our print and digital subscriptions. Also visit our Current Issue page.

Donations & Invoices

Questions
My donation or order is not going through?

If you have had trouble completing your transaction, it may be due to a credit card error. Common problems could be the cause. First, please make sure that your name and address are entered exactly as they appear on your credit card statement, or the charge may be rejected. Next, please ensure that you have correctly entered your card’s expiration date and verification number (CVN). If you are still experiencing issues, our Partner Relations team can help at 1-800-789-1473.

How do I set up a recurring donation?

To set up a recurring donation with a credit card, simply follow the donation process and select the "Recurring" option under Frequency.

To set up a recurring donation with your bank account, please call us at 1-800-789-1473.

Security & Privacy

Questions
Can I reprint materials?

To learn more about permissions, view our Privacy Policy.

Does In Touch Ministries share my personal information?

In Touch does not share or sell your information with anyone. Please refer to our Privacy Policy Statement for complete details. 

I need more information
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